Shipping Information

We are committed to providing an exceptional shopping experience with fast, safe, and reliable delivery for all your home furnishings.

Free Shipping

We offer free shipping within the contiguous United States via FedEx. Unfortunately, we do not ship to Alaska, Hawaii, U.S. territories, or military bases.

PLEASE NOTE: All orders are tax exclusive (except for orders shipped to Texas, which will be subject to an 8.25% sales tax).

Shipping Time

Orders placed during the following times will be shipped on the same business day:

  • Processing Time: Typically within 1 business day of placing the order.

  • Shipping Time: Standard shipping generally takes 3–7 business days after dispatch, depending on your location.

  • The time zone is the US Eastern Time Zone (GMT-5)

For orders of more than 10 items, we will make every effort to ship them on the same day. Please note, delays may occur. If you have special shipping requests, please contact us at canmov@zoy-living.com.

Delivery Method

CANMOV ships via FedEx. Normally, please allow up to 1 business day for order processing, and 3–7 business days for delivery, depending on your location.

For orders of more than 10 items, we may consider truck delivery.

If you have any expedited shipping requests, please reach out to us at canmov@zoy-living.com, and we will do our best to ensure your items arrive on time.

Tracking

Once your order ships, you will receive a tracking number. You can track your order in two ways:

  1. Visit the “My Orders” section to view your order and tracking information, including estimated delivery times.

  2. Click on the “Order Tracking” tab in the Customer Service section to track your order and see shipping details.

Frequently Asked Questions

  1. Does CANMOV accept returns?
    Yes, please refer to our Return and Refunds policy for more information.

  2. What if I need to change my delivery address?
    Please provide the new address via chat or email at canmov@zoy-living.com. We will update the address if the order has not yet shipped.

  3. Why isn’t my tracking showing updates?
    High demand may cause delays with FedEx. However, most orders are still delivered on time. Please check your order status frequently for updates.

  4. What if I want to delay the delivery time?
    Please let us know your preferred delivery time via chat or email at canmov@zoy-living.com, and we will do our best to schedule the delivery accordingly.

  5. What if my items arrive damaged?
    All CANMOV furniture is shipped in unopened boxes directly from our warehouse to ensure perfect condition. If your item arrives damaged, please contact us at canmov@zoy-living.com, and we will resolve the issue promptly.

  6. What if my tracking says "delivered" but I haven’t received my order?
    Please check your front door or nearby areas. If you still cannot locate your order, please contact us at canmov@zoy-living.com, and we will assist you.